Refund policy

 

Returns & Refunds

We want you to be happy with your RevoFur™ purchase. If something isn't right with your order, we're here to help.

Eligible requests
We accept requests within 30 days of delivery only when:
- the item arrived defective or damaged in transit, or
- you received a different item from the one you ordered.

We do not accept returns or offer refunds for change of mind or if you no longer want the item.

How to request a replacement or refund
Email us at support@revofur.com within 30 days of delivery with:
- your order number,
- a short description of the issue, and
- clear photos or a short video showing the problem.

We will review your request and reply with the next steps.

Returning the item
In most cases, you will not need to send the item back. If a return is required, we will send you the return instructions and cover the return shipping cost. Please do not send any item back before receiving our instructions, as items sent without them may not be accepted.

Replacements and refunds
Once your request is approved, we will offer you a replacement or a refund. Approved refunds are issued to your original payment method, subject to your bank's or card issuer's processing times.

Items damaged by the customer or through misuse are not eligible.

This policy does not limit any rights you may have under applicable law.